Privacy Policy
OBJECTIVE, SCOPE AND APPLICABILITY
• Naturo Earth Wellness LLP . (“Company”, “we”, “our”, “us”) respects an
individual’s privacy and is committed to protecting the same. This Privacy Policy
(“Policy”) describes how we collect, use, disclose and transfer Personal Information
(as defined below), through platforms controlled by the Company viz.
www.nuturoearth.in and mobile sites/application (the “Platforms”) of the individuals
who browse, or access the Platform or provide information on or through the
Platform, or whose information the Company otherwise collects, receives or
processes in connection with the offer and sale of its products (“Products”)
(hereinafter, collectively referred to as “Customers”, “you”, “your”) and ensure its
compliance with applicable laws and regulations. This Policy does not apply to
Personal Information collected from you offline (unless otherwise specified), to the
Company’s websites that do not link to this Policy, to Customers of countries other
than India, or to third-party websites to which Platform may link.
• By accessing and/or using our Platform and providing the information as explained
in this Policy, you consent to the collection and use of the information you disclose
on the Platform in accordance with this Policy, including but not limited to your
consent for sharing your information as per this Policy. We encourage you to read
this Policy regarding the collection, use, and disclosure of your information. If you are
not comfortable with any of the terms or policies described in this Policy, you may
choose to discontinue usage of the Platform.
• Further, you agree and consent to receive all communications related to our
services on the mobile number provided by you to the Company, even if such mobile
number is registered under DND/NCPR list under the Telecom Commercial
Communications Customer Preference Regulations, 2018 (“TRAI Regulations”).
Notwithstanding your registration with the National Do Not Call Registry (In Fully or
Partly blocked category under National Customer Preference Register set up under
the Telecom Regulatory Authority of India), you hereby express your interest and
accord informed consent to receive communications (including commercial
communications) in relation to the Company’s services. You further confirm that no
communication to you from the Company or on behalf of the Company shall be
construed as Unsolicited Commercial Communication under Regulation 2(bw) of the
TRAI Regulations and you have specifically opted to receive communications in this
regard on the mobile number provided by you.
• For the purpose of this Policy, the term “Personal Information” shall mean any
information that relates to you, which, either directly or indirectly, in combination with
other information available or likely to be available with the Company, is capable of
identifying you, which is submitted to and/or collected over the Platform and
maintained by the Company in an accessible form, provided that, any information
that is freely available or accessible in public domain or furnished under the Right to
Information Act, 2005 or any other law for the time being in force shall not be
regarded as Personal Information for the purposes of this Policy.
• HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
• We communicate with you through a variety of means and channels, including our
Platform, email, phone or text messaging on your mobile phone, although we do
generally note that our preferred means of communication is email which has the
least impact on the environment. Such communications may involve giving to you, as
well as receiving information from you. We collect and receive the Personal
Information in the following ways:
• When you submit your Personal Information on our Platform: The Company
collects and stores the Personal Information that you provide while using our
Platform including when you enter your Personal Information into data fields on the
Platform as part of a voluntary registration process. We also collect and store your
Personal Information through sponsored social media platforms, events, etc. For
example, you may submit your name, postal address, e-mail address, and/or other
information in order to register, place orders for the Products, receive information
about various Products, register for newsletters, receive offers, contact Company’s
customer care service, or respond to the Company’s surveys. To protect your
privacy, you should not provide the Company with any information that is not
specifically requested or that you do not wish to share. You can choose not to
provide certain information, but then you might not be able to use our Platform or
certain features of our Platform.
• Automatic collection: We automatically collect and store certain types of
information whenever you interact with us. Such information includes information
about your use of the Platform, your interaction with content and services available
through the Platform. Like many websites, unidentifiable information may be
collected using various technologies, such as cookies, Internet tags, and web
beacons. Your Internet browser automatically transmits to the Platform some of this
unidentifiable information, such as the URL of the Website you just visited and the
browser version your computer is operating. Passive information collection
technologies can make your use of the Platform easier by allowing the Company to
provide better service, customize sites based on consumer preferences, compile
statistics, analyze trends, and otherwise administer and improve the Platform.
Certain features of the Platform may not work without use of passive information
collection technologies. Information collected by these technologies cannot be used
to identity you without additional identifiable information. We may also receive/store
information about your location and your mobile device, including a unique identifier
for your device.
• Other sources: We might receive information about you from other sources, such
as updated delivery and address information from third parties, which we use to
correct our records and deliver your next purchase more easily. Further, we may
receive information about you from third parties that feature our Products or
promotional offers if you opt-in to receive information from us. You may also choose
to participate in a third party application or social media sites through which you
allow us to collect (or the third party to share) Personal Information about you,
including usage information. We may also receive information, such as marketing
related or demographic information about you from third parties to enhance our
ability to tailor our content and offer you the Products that we believe may be of
interest to you. The Company is not responsible for the privacy practices of such
third-party websites which it does not own, manage or control.
• WHAT PERSONAL INFORMATION DO WE COLLECT?
• The Company limits itself to collect information which is necessary to ensure
accurate services and is required to process your order of the Product or provide a
refund and continually improve our Products and services.
• Following are the categories of Personal Information that is collected and
processed by us:
• your name, e-mail and postal addresses, phone number(s), country;
• date of birth, language preference, location;
• any open data and public records such as information about you that is openly
available on the Internet;
• names of people to whom purchases have been shipped including address and
telephone numbers, IP addresses;
• Product interest information and in certain circumstances, your opinions and
individual preferences, etc.;
• You may also provide us with information like financial information such as bank
account or credit card or debit card or other payment instrument details, password
for availing the Products at our Platform;
• We may also maintain a record of your Product interests and acquire information
about you from our future affiliates;
• phone numbers used to call our customer service number.
• We may collect and use technical data and related information, including but not
limited to, technical information about your device, system and application software,
and peripherals, that is gathered periodically to facilitate the provision of software
updates, product support and other services to you (if any) related to the Platform.
• WHAT IS THE PURPOSE FOR WHICH THE PERSONAL INFORMATION IS
COLLECTED?
• The Company may use your Personal Information to:
• verify your identity;
• fulfill the Product purchases and transactions;
• communicate with you about your account and activities on the Platform;
• sign up for our newsletter, respond to a survey or marketing communication;
• allow us to better serve you in responding to your requests;
• to respond to reviews, comments, or other feedback provided to us;
• administer a contest, promotion, survey or other site feature;
• ask for ratings and reviews of the Products;
• follow up with you after correspondence (live chat, email or phone inquiries);
• allow you to log in with a social media account and share activities on your social
media pages;
• comply with our legal obligations, policies and procedures, including compliance
with relevant industry standards and the enforcement of our terms and conditions;
• help us learn more about your shopping preferences;
• conduct marketing and performance research to assist us in measuring our
customer services, benchmarking our performance and to help us improve your
shopping experiences and Product offerings;
• send communication related to order updates and offers through e-mail, SMS and
social media channels;
• do internal research on our Customer’s demographics, interests, and behaviour to
better understand and serve you;
• provide you with exclusive offers at the Platform, tailor content, advertisements,
and we provide you, and improve the Platform and/or for internal business purposes;
• analyze trends, track Customer’s web page movements, help identify you and your
shopping cart for aggregate use;
• determine which of the store locations containing our Products may be closest to
you, provide promotional offers, and to offer Products to you;
• prevent, detect, investigate and take action against crimes (including but not limited
to fraud and other financial crimes), any other illegal activities, suspected fraud, or
violations of Company’s terms and conditions in any jurisdiction;
• establish, exercise or defend legal rights in connection with legal proceedings
(including any prospective legal proceedings) and seek professional or legal advice
in relation to such legal proceedings; and
• comply with any applicable law, regulation, legal process or enforceable
governmental request.
• The legal basis on which we collect your Personal Information:
• Performance of a Contract: some of the Personal Information processed is
performed on the basis that it is necessary for the performance of our agreement
with you. An example of this would be where we process your Personal Information
for delivering the Products ordered by you on our Platform.
• Legitimate Interest: legitimate interests will include where we send you marketing
information about our Products, communicate with you in order to serve you better.
• Compliance with a Legal Obligation: for certain types of processing it is
necessary in order to allow us to comply with a legal obligation. An example of this
would be where we are required to retain business records for fixed periods of time
in order to comply with local legal requirements.
• Consent: Finally, in certain limited situations, we rely on your consent in order to
process your Personal Information. Where we require your consent in order to collect
and process certain Personal Information, we seek your consent at the time of
provision, and such processing will only be performed where consent is secured.
You can withdraw your consent, as per this Policy where applicable, by sending an
email to Customer Email ID by the company – Naturoearthwellness@gmail.com
• We may also collect and/or generate anonymized and aggregated information from
your use of the Platform. The anonymized or aggregated information is not Personal
Information since we are not able to re-identify you using any means available to us
from that anonymized or aggregated information. The anonymized and aggregated
information is used for a variety of functions, including to help us identify and
remediate any bugs, and to improve the performance of our Platform. The Company
may use such information in a number of ways, including internal analysis, analytics
and research. We may share this information with third parties for our or their
purposes in an anonymized or aggregated form that is designed to prevent anyone
from identifying you.
• We maintain a social media presence, such as a Facebook, Instagram, LinkedIn
and a Twitter feed. You can interact with us through social media, such as by
entering our contests, posting content, sharing material from our Platform, and using
our social media plug-ins. When you interact with us using social media, we may
receive information such as your user ID, your profile picture, photos you post, and
similar information, which is often determined by your privacy settings at the relevant
social media sites. We may use the information for the purposes we have described
throughout this Policy. Your use of social media sites is primarily governed by the
site operators’ privacy policies and terms of service, and the information you share
with us and with others is largely controlled by the privacy settings you have
established at those sites.
• Payment Information: You may provide payment information when you use the
Platform to buy our Products, including credit cards numbers, billing information
using third-party intermediary PCI-DSS compliant service providers. The payment
information is provided directly by you, via the Platform, into the PCI/DSS-compliant
payment processing service to which the Company subscribes, and the Company
does not, itself, process or store the payment information, except as stated herein.
Further, these intermediaries are not permitted to store, retain, or use your billing
information for any purpose except for payment processing on our behalf.
• If you use the Platform, you are responsible for maintaining the confidentiality of
your access information and password. You are responsible for restricting access to
your computer, mobile device, etc., and you agree to accept responsibility for all
activities that occur under your password. We cannot secure any information that
you release on you own, that you request us to release or that is released through
another third party to whim you have given access.
• In case of our customer care support, we may record calls for quality and training
purposes.
• HOW DO WE SHARE THE PERSONAL INFORMATION?
• Only the persons authorized by us shall have access to your Personal Information.
We may share your Personal Information only to those mentioned below and they
are either subject to this Policy or follow practices at least as protective as those
described in this Policy:
• Our affiliates and third parties;
• Service providers who perform services on our behalf based on our instructions
which inter alia include beauty partners providing beauty services to the Customers.
However, these service providers will not be authorized to use or disclose such
information except as necessary to perform services on our behalf or comply with
legal requirements;
• We do not rent or sell your Personal Information to any third party.
• Should we plan to merge/sell all or substantially all of our business to another
business entity or similar other transaction or be required by that business entity, we
may transfer or disclose your Personal Information to that business entity who may
collect, use or disclose such information for the purposes of evaluating the proposed
transaction or for operating and managing the affairs of the acquired business or for
other purposes identified in this Policy.
• We may share Personal Information with our other corporate entities who may use
the said information in accordance with this Policy to help detect and prevent identity
theft, fraud, and other potentially illegal acts; correlate related or multiple accounts to
prevent abuse of our Platform. If you have any objection to such sharing, then we
request not provide us with any information.
• We may retain other companies and individuals to perform functions on our behalf
consistent with this Policy. Examples include order processing companies, courier
companies, data analysis firms, customer support specialists, email vendors, web-
hosting companies and fulfillment companies (e.g., companies that coordinate
mailings). Such third parties may be provided with access to Personal Information
needed to perform their functions but may not use such information other than on our
behalf and in accordance with this Policy.
• In addition, in some instances, you may be offered the opportunity to consent to the
sharing of your information with a third party such as an event or promotion co-
sponsor. If you consent, we will share your information with such third party and the
information you provide may be used by such third party for their own purposes and
in accordance with their own policies. Read More
• Notwithstanding anything contained in this Policy, we may disclose Personal
Information if required to do so by law or in the good faith belief that such disclosure
is reasonably necessary to respond to any court orders or other legal processes. We
may disclose Personal Information to law enforcement offices, third party rights
owners, or others in the good faith belief that such disclosure is reasonably
necessary to: enforce our Terms and Conditions or Policy; respond to claims that an
advertisement, posting or other content violates the rights of a third party; or protect
the rights, property or personal safety of our Customers or the general public.
• RETENTION OF PERSONAL INFORMATION
• We will retain your Personal Information only as long as it is reasonably required or
otherwise permitted or required by applicable law or regulatory requirements. We
may also retain your Personal Information so long as it is necessary to fulfil the
purposes for which it was collected (including for purposes of meeting any legal,
administrative, accounting, or other reporting requirements). Your Personal
Information is safeguarded against inappropriate access and disclosure, as per this
Policy.
• We also maintain appropriate and adequate administrative, technical and physical
safeguards designed to protect your Personal Information against accidental,
unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
• OPTING OUT:
• The Platform provides an option to all the Customers to opt-out of receiving any
promotional or marketing communications from us. If you do not wish to receive any
promotional or marketing communications from us, you can contact us at the
address provided below.
• Your Choices to opt-out:
You have the following choices with how your Personal Information is used:
Opt-out options
What you need to do
Updating your Personal Information in relation to your account
You can update or correct your name, e-mail address, security questions, and other
preferences by [logging into your account and clicking on the "My Account" page,
calling customer care executive.
Receiving newsletters and promotional e-mails
You can click on the “unsubscribe” link at the bottom of any promotional e-mail that
you receive. Alternatively, you may edit your e-mail preferences on your “My
Account” page or call customer care executive to discontinue receiving any
promotional materials by mail/ e-mail.
Remove content from Customer review
You can remove content that you posted on a public space, such as part of a ratings
and review, by e-mailing details to care@Nuturo Earth.in. Please note that we will
endeavour and try to ensure to honour your request to remove information, however,
our removal of your information does not completely erase that information from the
internet viz. historical copies, or "caches," may remain.
• WITHDRAWAL OF CONSENT
If you have consented to the collection, use and/or disclosure of your Personal
Information as identified in this Policy, you have the right to withdraw this consent at
any time by writing to us at naturoearthwellness@gmai.com Where you are providing
location information via a mobile app, you may turn off your location services on your
device at any time. Please note that any processing that we have carried out before
the withdrawal of your consent remains lawful. Provided that, notwithstanding such
request, this information may be retained to comply with our legal obligations,
resolve disputes and enforce our agreements.
• HOW WE STORE YOUR PERSONAL INFORMATION
We may store Personal Information using our own secure on-site servers or other
internally hosted technology. Your Personal Information may also be stored by third
parties, via cloud services or other technology, with whom the Company has
contracted, to support the Company's business operations.
These third parties do not use or have access to your Personal Information other
than for cloud storage and retrieval, and the Company requires such parties to
employ at least the same level of security that we use to protect your Personal
Information.
• DISPOSAL OF PERSONAL INFORMATION
We will only use your Personal Information for those purposes and will make sure
that your privacy is protected. We shall take reasonable steps to delete or
permanently de-identify Personal Information that is no longer needed.
• DO WE USE “COOKIES”?
• We may track your preferences and activities on the Platform. “Cookies” are small
data files transferred to your computer's hard-drive by a website, while using a web
browser (if you allow). They keep a record of your activities on the Platform making
your subsequent visits to the site more efficient. The Cookies may store a variety of
information, including, the number of times that you access the Platform, registration
information and the number of times that you view a particular page or other item on
the Platform. The use of cookies is a common practice adopted by most major sites
to better serve their clients. Most browsers are designed to accept cookies, but they
can be easily modified to block cookies.
• By continuing the use of the Platform, you are agreeing to our use of cookies. If you
do not agree to our use of cookie, you can block them in your browser setting, but
you may lose some functionality on the Platform.
• We use cookies to:
• understand and save Customer’s preferences for future visits.
• keep track of advertisements.
• compile aggregate data about site traffic and site interactions in order to offer better
site experiences and tools in the future. We may also use trusted third-party services
that track this information on our behalf.
• you can choose to have your computer warn you each time a cookie is being sent,
or you can choose to turn off all cookies. You do this through your browser settings.
You may look at your browser’s help menu to learn the correct way to modify your
cookies.
• if you turn cookies off, some features will be disabled. It won’t affect the Customer’s
experience that makes your site experience more efficient and may not function
properly.
However, you will still be able to place orders.
• CUSTOMER COMMENTS AND CONTENT
If you post any comments or content on our Platform, you should be aware that any
information you choose to provide there may be read, collected, or used by the third
parties. We are not responsible for the information you choose to submit, and we
cannot guarantee that third parties have not made copies of or will not use such
information in any way.
• LINKS TO THIRD PARTY ADVERTISEMNTS OR SITES
We may display links to web sites that are owned or operated by third parties on our
Platform. Please understand that these websites are independent from the
Company, and the Company has no control over the content on that website, even if
the Company provides information or Products to the owner of that website. The
Company is not making any representations about, endorsing, or accepting any
responsibility for the content or the use of such website. Further, we are not
responsible or liable for any damage or loss related to the use of any third-party
website. You should always read the terms and conditions and the privacy policy of a
third-party website before accessing or using it.
• THIRD PARTY ANALYTICS:
We use third-party analytics services to evaluate your use of the Platform, compile
reports on activity, collect demographic data, analyze performance metrics, and
collect and evaluate other information relating to the Platform and mobile and
internet usage. These third parties use cookies and other technologies to help
analyze and provide us the information and, in some cases, connect such
information with other data held by our, or third party, environments. You consent to
the processing of information about you by these analytics providers in the manner
and for the purposes set out in this Policy.
At present, we work with the following analytic partners:
• Google
• Google’s advertising requirements can be summed up by Google’s Advertising
Principles. They are put in place to provide a positive experience for Customers. We
use Google AdSense Advertising on our Platform. Google, as a third-party vendor,
uses cookies to serve ads on our Platform. Google’s use of the DART cookie
enables it to serve ads to our Customers based on previous visits to our Platform
and other sites on the Internet. The Customers may opt-out of the use of the DART
cookie by visiting the Google Ad and Content Network privacy policy.
• We have implemented the following:
• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
• DoubleClick Platform Integration
• We, along with third-party vendors such as Google use first-party cookies (such as
the Google Analytics cookies) and third-party cookies (such as the DoubleClick
cookie) or other third-party identifiers together to compile data regarding the
Customer interactions with ad impressions and other ad service functions as they
relate to our Platform.
• The Customers can set preferences for how Google advertises to you using the
Google Ad Settings page. Alternatively, you can opt out by visiting the Network
Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out
Browser Add-on.
• EMPLOYMENT OPPORTUNITIES:
We provide you with a means for submitting your resume or other information
through our Platform for consideration for employment opportunities at the Company.
Information received through resume submissions will be kept confidential. We may
contact you for additional information to supplement your resume, and we may use
your information within the Company, or keep it on file for future use, as we make
our hiring decisions.
• CHILDREN
Out Platform is not designed for individuals under the age of eighteen (18) and we
do not knowingly collect Personal Information from anyone under the age of eighteen
(18). If you are under eighteen (18) years of age, you may browse our Platform, but
please do not provide your Personal Information to us. For example, you cannot
register. If we become aware that we have inadvertently received Personal
Information from a visitor under the age of eighteen (18) on the Platform, we will
delete the information from our records.
• SECURITY
• We endeavour to protect the Personal Information against loss or theft, as well as
unauthorized access, disclosure, copying, use or modification with security
safeguards appropriate to the sensitivity of the Personal Information, regardless of
the format in which it is held. We use various methods to safeguard Personal
Information. They include:
• Physical measures: locked filing cabinets, restriction of access to offices, and alarm
systems.
• Technical tools: passwords and encryption, using generally industry best practices.
• Organizational controls: confidentiality agreements, limiting access on a need-to-
know basis, staff training and security clearances.
• Online security is also a priority. We incorporate security measures such as
encryption and authentication tools to protect your Personal Information from
unauthorized use. Firewalls are utilized to protect our servers and network from
unauthorized users accessing and tampering with files and other information that we
store.
• Further, we attempt to keep your Personal Information up-to-date, accurate in the
best possible manner as it may be necessary for the purpose for which it was
collected. We value the importance you attach to your Personal Information given to
us and therefore we have (i) taken all reasonable measures and precautions to keep
such information safe and secure and to prevent any unauthorized access to or
misuse of the same; and (ii) enable you to review and edit the same.
• We use regular Malware Scanning.
• Your Personal Information is contained behind secured networks and is only
accessible by a limited number of persons who have special access rights to such
systems and are required to keep the information confidential. In addition, all
sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL)
technology.
• We implement a variety of security measures when a Customer enters, submits, or
accesses their information to maintain the safety of your Personal Information.
• However, we shall not be liable to any Customers for any loss, damage (whether
direct, indirect, consequential or incidental) or harm caused to the Customers due to
the unauthorized access or misuse of the Personal Information by any third party.
• POLICY REVIEW
Please note that we review and may make changes to this Policy from time to time.
When changes are made, the Policy link will include a notation “Revised (date).”
indicating that you should review the new terms, which will be effective immediately
upon posting on this page, with an updated effective date. By accessing the Platform
after any changes have been made, you signify your agreement on a prospective
basis to the modified Policy and any changes contained therein.
Returns, Refunds, Cancellations and Exchanges
What We Will Do Together:
Step 1 –
Raise a return/ replacement request within 7 days from the date of
delivery, if you’ve received wrong or expired product(s).
Please raise a request here with order and contact details -
Www.naturoearth.in/return ??
You can also raise a request with us using the Chat option.
In case of damaged/ missing product(s), raise a return/ replacement
request within 2 days from the date of delivery.
Step 2 – Give us 2 working days to review your return request.
Step 3 – After reviewing your return request, we will send our courier partner to
pick up the products delivered to you.
Step 4 – In case our reverse pick up service is not available at your location, you
will need to self-ship the product via any reliable courier partner. We will
reimburse the courier charges, either in your PayTM Wallet or Mamapay Wallet.
Step 5 – After your product(s) is received, we will verify it against the claim and
initiate the replacement or refund accordingly. Please note that replacement will
depend upon the stock availability.
Under what conditions can I return/ replace my product?
Wrong product delivered
Expired product delivered
Damaged product delivered – Physical damage/ tampered product or packaging
Incomplete order – missing products
Under what conditions return/ replacement requests will not be
accepted?
Opened/ used/ altered products.
Original packaging (mono cartons, labels, etc.) missing.
The return/ replacement request is generated after 7 days from the date of
delivery.
The damaged/ missing product is reported after 2 days from the date of delivery.
How are returns processed?
Once you request to return a product, a pick up is organised for the item. Our courier
partners will come to pick up the item within 5-7 business days after your return request
has been received. This item is then brought back to our warehouse where it is checked
by our quality control team. Once the product passes the quality control, a refund is
initiated.
Good to go
Can I cancel my order?
You can cancel the order from the CANCEL button from the order details page under My
account section. You just need to give reason for cancellation, and leave the rest on us.
OR
Please call us on 7842022259 (Mon - Fri - 9 am to 6 pm), and we will help you in
cancelling the order.
**Nuturo Earth reserves the right to cancel any order without pre-confirming the
customer at any time and may verify any order before shipping the same to the customer
that may include having a verbal or written confirmation from the customer.
Note - Orders can be only cancelled till the status is “Ready to Ship”.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card
or where the payment was made from within 7 business working days. For Cash on
Delivery orders customers will be required to provide bank details where they would like
to receive the refund.
How long does it take to receive a refund for a cancelled order or
returned product?
We will process your refund within 7 business days incase of cancellation of an order.In
case of returns, we will refund the money after the product has been received by our
warehouse and post completion of quality check. Please note, this entire process takes
2 weeks after the return has been picked up.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 7 days of delivery.
LAST REVISION: [04/04/2023]
THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION
TECHNOLOGY ACT, 2000 (“IT ACT”) AND RULES ISSUED THEREUNDER, AS
APPLICABLE AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS
IN VARIOUS STATUTES AS AMENDED BY THE IT ACT AND IS PUBLISHED IN
ACCORDANCE WITH THE PROVISIONS OF APPLICABLE LAWS, INCLUDING
THE CONSUMER PROTECTION (E-COMMERCE) RULES 2020, THAT REQUIRE
PUBLISHING THE RULES AND REGULATIONS, PRIVACY POLICY AND TERMS
AND CONDITIONS FOR ACCESS OR USAGE OF THE WEBISTE. THIS
ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES
NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.
PLEASE READ THESE TERMS AND CONDITIONS (“T&C”) CAREFULLY. BY
ACCESSING, BROWSING, USING WWW.Nuturo Earth.IN OR ANY OTHER
WEBSITE, MOBILE VERSION OF THE WEBSITE OR MOBILE APPLICATION (THE
TOGETHER “WEBSITE”) OR AVAILING ANY OF THE PRODUCTS OF NATURO
EARTHCONSUMER LIMITED ( HEREINAFTER REFERRED TO AS “COMPANY”
OR “US” OR “WE”) YOU INCLUDING THE PERSONS WHO BROWSES OR THE
PERSONS WHO ORDERS THE PRODUCT AGREE TO BE BOUND BY ALL OF THE
T&C MENTIONED HEREUNDER.
Only persons who can enter into legally binding contract under the Indian Contract Act, 1872 can
use the Website and/or transact on the Website. Any minor who wishes to use or access the
Website is required to conduct such transaction through their legal guardian or parents. If you
represent a company, partnership firm or sole proprietorship, you shall be eligible to access and
use the Website to conduct the transactions on its behalf only if you have been duly authorized by
way of necessary corporate action, as may be prescribed statutorily and/or under the charter
documents of such entity
The Company reserves the right to amend or revise the T&C at any time by uploading a revised
or amended T&C on the Website with or without prior notice. The amended T&C will be
effective immediately after it is uploaded on this Website. Your access or use of the Website
following any such changes constitutes your acceptance to follow and You shall be bound by
these T&C, as amended. The version of the T&C that will apply to your order will be those
uploaded on the Website at the time you use or access or place your order. For this reason, we
encourage you to review these T&C each time you access and place your order. This T&C does
not alter in any way the terms or conditions of any other written agreement you may have with
the Company for other products or services. If you do not agree to this T&C (including any
referenced policies or guidelines), please immediately terminate your use of the Website. If you
would like to print this T&C, please press CTRL + P.
You may only access the Website for lawful purposes. You are solely responsible for the
knowledge of and adherence to any and all laws, rules, and regulations pertaining to your use of
the Website.
We reserve the right to block any user and permanently disable user account if we believe in our
sole discretion that action of such user has resulted in breach of fair usage policy or T&c.
1. PRODUCTS
Terms of Offer: The Website offers for sale certain products (“Products”). The Products shall
include trial products and the products offered free of cost. By placing an order for the Products
through the Website, you agree to the terms and conditions set forth in this T&C. The Products
described on the Website, and any samples thereof we may provide to you, are for personal use
only. You may not sell or resell any of the Products, or samples thereof, you receive from us
unless agreed otherwise. We reserve the right, with or without notice, to cancel or reduce the
quantity of any Products to be provided to you that we believe, in our sole discretion, may result
in the violation of our T&C.
The Company may change, suspend, or discontinue the availability of any of the Products at any
time, without any notice or liability. You acknowledge that the price payable in connection with
the Product or any service, may be subject to change, without notice or liability.
While describing our Products on our Website, we endeavour to be as accurate as possible. To the
extent implied by applicable law, we do not warrant that the Product descriptions, colours,
information or other content available on the Website are accurate, complete, reliable, current, or
error-free. The Website may contain typographical errors or inaccuracies and may not be
complete or updated. Such errors, inaccuracies or omissions may also relate to pricing and
availability of the Product or services. Please note that the Product pictures are indicative and
may not match the actual Product.
Customer Solicitation: By accessing the Website or placing an order or sending any information,
you are communicating with the Company electronically and you agree to receive
communications (including transactional, promotional and/or commercial messages) from the
Company periodically and as and when required. We may communicate with you by e-mail,
SMS, phone call or by posting notices on the Website or by any other mode of communication.
At any point of time, you have the right to withdraw your consent by following the below stated
opt-out procedure.
Opt Out Procedure: We provide 3 easy ways to opt out of from future Customer Solicitations.
1. You may use the opt out link found in any email solicitation that you may receive.
2. You may also choose to opt out, via sending your email by addressing to: care@Nuturo
Earth.in.
3. You may send a written removal request to Plot No.63, 4th Floor,
Sector-44, Gurgaon, Haryana.
Proprietary Rights: All the brand names owned and licensed to the Company are exclusive
property of the Company, its affiliates, partners or licensors, and is protected by laws of India,
including laws governing all applicable forms of intellectual property. The Company has the
proprietary rights and trade secrets in the Products. You shall not copy, reproduce, modify,
duplicate, re-publish, re-sell or re-distribute any Product manufactured and/or distributed by the
Company in whole or in part or in any other form whatsoever. The Company also has rights to all
trademarks and trade dress and specific layouts of this webpage, including without limitation
calls to action, text placement, images, technology, content, software and other materials, which
appear on the Website, including its looks and feel. No trademark is granted in connection with
the Products or the materials contained on the Website. The access to the Website does not
authorize anyone to use any trademarks in any manner. The trademarks displayed on the Website
whether registered or unregistered, are the intellectual property of the Company.
Tax: If you purchase any Products, you will be responsible for paying any applicable taxes in
relation to such purchase.
2. WEBSITE
Your Account: You may create and hold one user account (“Account”) only. You will be
responsible for maintaining confidentiality of your account, password, and restricting access to
your computer, and you hereby accept responsibility for all activities that occur under your
Account. You acknowledge that the information you provide, in any manner whatsoever, are not
confidential or proprietary and does not infringe any rights of a third party in whatsoever nature.
Each Account is non-transferrable and may not be sold, traded, combined, or otherwise shared
with any other person.
If you are accessing, browsing and using the Website on someone else’s behalf; you represent
that you have the authority to bind that person to all the T&C herein. In the event that the person
refuses to be bound as the principal to the T&C, you agree to accept liability for any harm caused
by any wrongful use of the Website resulting from such access or use of the Website in
whatsoever nature.
If you know or have reasons to believe that the security of your Account has been breached, you
should contact us immediately at the ‘Contact Information’ provided below. If we have found a
breach or suspected breach of the security of your Account, we may require you to change your
password, temporarily or permanently block or suspend your account without any liability to the
Company.
We reserve the right to refuse service and/or terminate accounts without prior notice if the T&C
are violated or if we decide, in our sole discretion, that it would be in the Company’s best
interests to do so. You are solely responsible for all contents that you upload, post, email or
otherwise transmit via the Website. The information provided to us shall be maintained by us in
accordance with our Privacy Policy.
Content; Intellectual Property; Third Party Links: In addition to making the Products available,
the Website also offers information and marketing materials. The Website also offers
information, both directly and through indirect links to third-party websites about nutritional and
dietary supplements. The Company does not always create such information and the content
published on the Website; instead, the information and content are often gathered from other
sources. The Company does not endorse any such information or content and the Company
expressly disclaims any and all liability in connection with the same. The Company is not
responsible or liable for the information or the content or any damage or loss that may result from
your access to or reliance on such information or content. To the extent that the Company does
create the content on this Website, such content is protected by intellectual property laws of India.
Any unauthorized use of the material may violate copyright, trademark, and/or other laws. You
acknowledge that your use of the content on this Website is for personal and non-commercial use.
We respect the intellectual property of others. In case you feel that your work has been copied in
a way that constitutes copyright infringement, you can write to us at << care@Nuturo
Earth.in>>.
Any links to third-party websites are provided solely as a convenience to you. The Company does
not endorse, affiliate, sponsor or recommend any such third-party websites. The Company is not
responsible or liable for the content of or any damage or loss that may result from your access to
or reliance on these third-party websites. You should always read the terms and conditions and
privacy policy of a third-party website before using it. If you access or use such third-party
websites, you do so at your own risk.
Use of Website: The Company is not responsible for any damages resulting from use of the
Website by anyone. You will not use the Website for any illegal purposes. You will (a) abide by
all applicable local, state, national, and international laws and regulations in your use of the
Website (including laws regarding intellectual property), (b) not interfere with or disrupt the use
and enjoyment of the Website by other users, (c) not resell material on the Website, (d) not
engage, directly or indirectly, in transmission of “spam”, chain letters, junk mail or any other type
of unsolicited communication, and (e) not defame, harass, abuse, or disrupt other users of the
Website, (f) not to do or attempt to do any action which is grossly harmful, harassing,
blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's
privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money
laundering or gambling, trolling, propaganda or otherwise unlawful in any manner whatever.
License: By using this Website, you are granted a limited, non-exclusive, non-transferable right
to use the content and materials on the Website in connection with your personal, non-
commercial use of the Website. You may not copy, reproduce, transmit, distribute, or create
derivative works of such content or information without express written authorization from the
Company or the applicable third party (if third party content is at issue).
Posting: By posting, storing, or transmitting any content on the Website, you hereby grant the
Company a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to
use, copy, display, perform, create derivative works from, distribute, have distributed, transmit
and assign such content in any form, in all media now known or hereinafter created, anywhere in
the world, subject to the Company’s privacy policy. The Company does not have the ability to
control the nature of the user-generated content offered through the Website. You are solely
responsible for your interactions with other users of the Website and any content you post. The
Company is not liable for any damage or harm resulting from any posts by or interactions
between the users. The Company reserves the right, but has no obligation, to monitor interactions
between and among users of the Website and to remove any content the Company deems
objectionable. Under no circumstances will the Company be liable in any way for any user
generated content, including without limitation, for any errors or omissions in such content or for
any loss or damage of any kind incurred by you as a result of the use of any such user generated
content transmitted, uploaded, posted, e-mailed or otherwise made available via the Website. You
hereby waive all rights to any claims against the Company for any alleged or actual infringements
of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in
connection with such user generated content.
Site Security: You are prohibited from violating or attempting to violate the security of the
Website, including, without limitation,
1. accessing data not intended for you or logging onto a server or an account which you are
not authorized to access;
2. attempting to probe, scan or test the vulnerability of a system or network or to breach
security or authentication measures without proper authorization;
3. attempting to interfere with service to any other user, host or network, including, without
limitation, via means of submitting a virus to the Site, overloading, "flooding,"
"spamming," "mail bombing" or "crashing";
4. sending unsolicited email, including promotions and/or advertising of products or
services; or
5. forging any header or any part of the header information in any email or newsgroup
posting. Violations of system or network security may result in civil or criminal liability
6. threatens the unity, integrity, defence, security or sovereignty of India, public order or
causes incitement to the commission of any cognizable offence or prevents investigation
of any offence.
Payment Method: The Payments for the Products available on the Website may be made in the
following ways:
1. Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets, UPI, QR,
PayPal and reward points.
2. Cash on Delivery.
Chat Facility: The chat facility has been provided to help you with any and all Website related
queries. Any use of this service shall be subject to the following conditions:
1. The Company may suspend the chat service at any time without notice.
2. The Company or its executives are not responsible for any delay caused in attending to or
replying to the queries via chat.
3. Communication through chat may be stored by the Company for future reference, and the
user of such service will not have the right to access such information at any future date.
4. While 'chatting', you may not communicate any objectionable information i.e. unlawful,
threatening, abusive, defamatory, obscene information.
5. The chat room shall not be used to sell any products, to give suggestion on business
opportunity or any other form of solicitation.
You may proceed further and chat with our online customer care executive only if you agree to
the above terms and conditions.
Pricing and Availability: The Prices and availability of the Products, offers and services provided
or offered on the Website are subject to change without prior notice and at the sole discretion of
the Company. The prices displayed at the Website are inclusive of goods and sales tax (“GST”),
but do not include a delivery charge. For all orders under INR 599 (Indian Rupees Three Hundred
and Ninety-Nine only), delivery charge of INR 40 (Indian Rupees Forty only) shall be levied. All
orders above INR 599 (Indian Rupees Three Hundred and Ninety-Nine only) shall be delivered
without any delivery charges. The Prices and offers in offline store and online on websites and
portals other than the Website may vary from the prices displayed on the Website.
Delivery: For order containing multiple Products, delivery may be made in multiple shipments.
Delivery usually takes 5-7 business days from the date of order placement. Upon placement of
the order, the estimated shipping and delivery timelines shall be available on order details page.
The estimated delivery times are indicative, hence there may be some unforeseeable delays,
which are beyond our control. In the event, the Company is unable to deliver the Product within
the estimated delivery date due to any reason, you will be notified by an e-mail the reason for
such delay. You will have the right either to cancel the ordered Product or wait for the Product to
be delivered. Please note that your order will be cancelled due to: (i) unavailability of the Product
ordered; or (ii) at your instructions, in the event of failure to deliver the Product on the expected
time of delivery by our delivery partners. You agree that the Company shall not be liable to pay
for any damage or loss either direct or indirect owing to such cancellation of the order or delay in
delivery.
Tracking Facility: Upon dispatch of the Product, you will receive an email with the details of the
tracking number and the courier company. Orders may also be tracked, by clicking the ‘Your
orders’ option on you My Accounts page. The order status can be tracked after 24 hours from the
time of dispatch.
3. DISCLAIMER OF WARRANTIES
Your use of the Website and/or Products are at your sole risk. The Website and the Products are
offered on an “as is” and “as available” basis. The Company expressly disclaims all warranties of
any kind, whether express or implied, including, but not limited to, implied warranties of
merchantability, fitness for a particular purpose and non-infringement with respect to the
Products or Website content, or any reliance upon or use of the Website content or Products.
Without limiting the generality of the foregoing, the Company makes no warranty:
1. that the information provided on this Website is accurate, reliable, complete, or timely;
2. that the links to third-party websites are to information that is accurate, reliable, complete,
or timely;
3. no advice or information, whether oral or written, obtained by you from this Website will
create any warranty not expressly stated herein;
4. as to the results that may be obtained from the use of the Products or that defects in the
Products will be corrected; and
5. regarding any Products purchased or obtained through the Website.
The inclusion of any Products or offers on the Website at a particular time does not imply or
warrant that the Products or offers will be available at any time.
The Company shall have the right, at any time, to change or discontinue any aspect or feature of
the Website, including, but not limited to, content, hours of availability and equipment needed for
access or use. Further, the Website may discontinue disseminating any portion of information or
category of information. The Company does not accept any responsibility and will not be liable
for any loss or damage whatsoever arising out of or in connection with any ability/inability to
access or to use the Website.
4. LIMITATION OF LIABILITY
The Company takes no liability or exclusive remedy, in law, in equity, or otherwise, with respect
to the Website content and Products and/or for any breach of this T&C. The Company will not be
liable for any direct, indirect, incidental, special or consequential damages or loss in connection
with this T&C or the Products in any manner, including liabilities resulting from (a) the use or the
inability to use the Website content or Products or allied services; (b) the cost of procuring
substitute the Products or content; (c) any Products purchased or obtained or transactions entered
into through the Website; or (d) any lost profits you allege, even if we have been advised of the
possibility of such damages and in no event shall our maximum aggregate liability exceed.
You agree that, to the fullest extent permitted by applicable law, neither the Company nor our
affiliates, partners, or licensors will be responsible or liable (whether in contract, tort (including
negligence) or otherwise) under any circumstances for any (a) interruption of business; (b) access
delays or access interruptions to the Website; (c) data non-delivery, loss, theft, mis-delivery,
corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result
of dealings with or the presence of third party website links on the Website; (e) viruses, system
failures or malfunctions which may occur in connection with your use of the Website, including
during hyperlink; (f) any inaccuracies or omissions in content; or (g) events beyond the
reasonable control of the Company. We make no representations or warranties that defects or
errors will be corrected.
This disclaimer constitutes an essential part of this T&C.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or
consequential damages so some of the above limitations may not apply to you.
5. INDEMNIFICATION
You will release, indemnify, defend and hold harmless the Company, and any of its contractors,
agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities,
claims, damages, costs and expenses, including reasonable attorney’s fees and expenses, of third
parties relating to or arising out of: (a) this T&C or the breach of your warranties, representations
and obligations under this T&C; (b) the Website content or your use of the Website content; (c)
the Products or your use of the Products (including trial products); (d) any intellectual property or
other proprietary right of any person or entity; (e) your violation of any provision of this T&C; or
(f) any information or data you supplied to the Company. When the Company is threatened with
suit or sued by a third party, the Company may seek written assurances from you concerning your
promise to indemnify the Company; your failure to provide such assurances may be considered
by the Company to be a material breach of this T&C. The Company will have the right to
participate in any defense by you of a third-party claim related to your use of any of the Website
content or Products, with counsel of the Company choice at its expense. The Company will
reasonably cooperate in any defense by you of a third-party claim at your request and expense.
You will have sole responsibility to defend the Company against any claim, but you must receive
the Company prior written consent regarding any related settlement. The terms of this provision
will survive any termination or cancellation of this T&C or your use of the Website or the
Products.
6. PRIVACY
The Company believes strongly in protecting user privacy and providing You with notice of the
Company’s use of data. Please refer to the Company privacy policy, incorporated by reference
herein, that is uploaded on the Website.
7. GENERAL
Force Majeure: The Company will not be deemed in default hereunder or held responsible for any
cessation, interruption or delay in the performance of its obligations hereunder due to earthquake,
storm, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lockout, or
boycott, any acts of nature labour disputes, floods, lightning, severe weather, shortages of
materials, rationing, pandemic or epidemic, inducement of any virus, Trojan or other disruptive
mechanisms, any event of hacking or illegal usage of the Website, utility or communication
failures, revolution, civil commotion, acts of public enemies, blockade, embargo or any law,
order, proclamation, regulation, ordinance, demand or requirement having legal effect of any
government or any judicial authority or representative of any such government, or any other act
whatsoever, whether similar or dissimilar to those referred to in this clause beyond our reasonable
control. Further if Force Majeure event takes place that affects the performance of our obligations
under these T&C our obligations under these T&C shall be suspended for the duration of Force
Majeure event..
Cessation of Operation: The Company may at any time, in its sole discretion and without advance
notice to You, cease operation of the Website and distribution of the Products.
Entire Agreement: This T&C comprises the entire agreement between you and the Company and
supersedes any prior agreements pertaining to the subject matter contained herein.
Effect of Waiver: The failure of the Company to exercise or enforce any right or provision of this
T&C will not constitute a waiver of such right or provision. If any provision of this T&C is found
by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court
should endeavour to give effect to the parties’ intentions as reflected in such provision, and the
other provisions of this T&C remain in full force and effect.
Governing Law and Jurisdiction: This T&C shall be construed in accordance with the applicable
laws of India and will be governed by the laws of the state of Delhi without regard to its conflict
of law principles to the contrary. Neither you nor the Company will commence or prosecute any
suit, proceeding or claim to enforce the provisions of this T&C, to recover damages for breach of
or default of this T&C, or otherwise arising under or by reason of this T&C, other than in courts
located in State of Delhi. By using this Website or ordering Products, you consent to the
jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim
arising under or by reason of this T&C.
Waiver of Class Action Rights: By accepting the T&C, you hereby irrevocably waive any right
you may have to join claims with those of other in the form of a class action or similar procedural
device, any claims arising out of, relating to, or connection with this T&C must be asserted
individually.
Termination: The Company reserves the right to terminate your access to the Website if it
reasonably believes, in its sole discretion, that you have breached any of the terms of this T&C.
Following termination, you will not be permitted to use the Website and the Company may, in its
sole discretion and without advance notice to you, cancel any outstanding orders for Products. If
your access to the Website is terminated, the Company reserves the right to exercise whatever
means it deems necessary to prevent the unauthorized access of the Website. This T&C will
survive indefinitely, unless and until the Company chooses, in its sole discretion and without
advance notice to You, to terminate it.
Domestic Use: The Company makes no representation that the Website or Products are
appropriate or available for use in locations outside India. The users who access the Website from
outside India do so at their own risk and initiative and must bear all responsibility for compliance
with any applicable local laws.
Assignment. You may not assign your rights and obligations under this T&C to anyone. The
Company may assign its rights and obligations under this T&C in its sole discretion and without
advance notice to you.
By using this Website or ordering Products from this Website, you agree to be bound by this
T&C.
Survival. If any provision or provisions of these T&C shall be held to be invalid, illegal, or
unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in
full force and effect.
• Naturo Earth Wellness LLP . (“Company”, “we”, “our”, “us”) respects an
individual’s privacy and is committed to protecting the same. This Privacy Policy
(“Policy”) describes how we collect, use, disclose and transfer Personal Information
(as defined below), through platforms controlled by the Company viz.
www.nuturoearth.in and mobile sites/application (the “Platforms”) of the individuals
who browse, or access the Platform or provide information on or through the
Platform, or whose information the Company otherwise collects, receives or
processes in connection with the offer and sale of its products (“Products”)
(hereinafter, collectively referred to as “Customers”, “you”, “your”) and ensure its
compliance with applicable laws and regulations. This Policy does not apply to
Personal Information collected from you offline (unless otherwise specified), to the
Company’s websites that do not link to this Policy, to Customers of countries other
than India, or to third-party websites to which Platform may link.
• By accessing and/or using our Platform and providing the information as explained
in this Policy, you consent to the collection and use of the information you disclose
on the Platform in accordance with this Policy, including but not limited to your
consent for sharing your information as per this Policy. We encourage you to read
this Policy regarding the collection, use, and disclosure of your information. If you are
not comfortable with any of the terms or policies described in this Policy, you may
choose to discontinue usage of the Platform.
• Further, you agree and consent to receive all communications related to our
services on the mobile number provided by you to the Company, even if such mobile
number is registered under DND/NCPR list under the Telecom Commercial
Communications Customer Preference Regulations, 2018 (“TRAI Regulations”).
Notwithstanding your registration with the National Do Not Call Registry (In Fully or
Partly blocked category under National Customer Preference Register set up under
the Telecom Regulatory Authority of India), you hereby express your interest and
accord informed consent to receive communications (including commercial
communications) in relation to the Company’s services. You further confirm that no
communication to you from the Company or on behalf of the Company shall be
construed as Unsolicited Commercial Communication under Regulation 2(bw) of the
TRAI Regulations and you have specifically opted to receive communications in this
regard on the mobile number provided by you.
• For the purpose of this Policy, the term “Personal Information” shall mean any
information that relates to you, which, either directly or indirectly, in combination with
other information available or likely to be available with the Company, is capable of
identifying you, which is submitted to and/or collected over the Platform and
maintained by the Company in an accessible form, provided that, any information
that is freely available or accessible in public domain or furnished under the Right to
Information Act, 2005 or any other law for the time being in force shall not be
regarded as Personal Information for the purposes of this Policy.
• HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
• We communicate with you through a variety of means and channels, including our
Platform, email, phone or text messaging on your mobile phone, although we do
generally note that our preferred means of communication is email which has the
least impact on the environment. Such communications may involve giving to you, as
well as receiving information from you. We collect and receive the Personal
Information in the following ways:
• When you submit your Personal Information on our Platform: The Company
collects and stores the Personal Information that you provide while using our
Platform including when you enter your Personal Information into data fields on the
Platform as part of a voluntary registration process. We also collect and store your
Personal Information through sponsored social media platforms, events, etc. For
example, you may submit your name, postal address, e-mail address, and/or other
information in order to register, place orders for the Products, receive information
about various Products, register for newsletters, receive offers, contact Company’s
customer care service, or respond to the Company’s surveys. To protect your
privacy, you should not provide the Company with any information that is not
specifically requested or that you do not wish to share. You can choose not to
provide certain information, but then you might not be able to use our Platform or
certain features of our Platform.
• Automatic collection: We automatically collect and store certain types of
information whenever you interact with us. Such information includes information
about your use of the Platform, your interaction with content and services available
through the Platform. Like many websites, unidentifiable information may be
collected using various technologies, such as cookies, Internet tags, and web
beacons. Your Internet browser automatically transmits to the Platform some of this
unidentifiable information, such as the URL of the Website you just visited and the
browser version your computer is operating. Passive information collection
technologies can make your use of the Platform easier by allowing the Company to
provide better service, customize sites based on consumer preferences, compile
statistics, analyze trends, and otherwise administer and improve the Platform.
Certain features of the Platform may not work without use of passive information
collection technologies. Information collected by these technologies cannot be used
to identity you without additional identifiable information. We may also receive/store
information about your location and your mobile device, including a unique identifier
for your device.
• Other sources: We might receive information about you from other sources, such
as updated delivery and address information from third parties, which we use to
correct our records and deliver your next purchase more easily. Further, we may
receive information about you from third parties that feature our Products or
promotional offers if you opt-in to receive information from us. You may also choose
to participate in a third party application or social media sites through which you
allow us to collect (or the third party to share) Personal Information about you,
including usage information. We may also receive information, such as marketing
related or demographic information about you from third parties to enhance our
ability to tailor our content and offer you the Products that we believe may be of
interest to you. The Company is not responsible for the privacy practices of such
third-party websites which it does not own, manage or control.
• WHAT PERSONAL INFORMATION DO WE COLLECT?
• The Company limits itself to collect information which is necessary to ensure
accurate services and is required to process your order of the Product or provide a
refund and continually improve our Products and services.
• Following are the categories of Personal Information that is collected and
processed by us:
• your name, e-mail and postal addresses, phone number(s), country;
• date of birth, language preference, location;
• any open data and public records such as information about you that is openly
available on the Internet;
• names of people to whom purchases have been shipped including address and
telephone numbers, IP addresses;
• Product interest information and in certain circumstances, your opinions and
individual preferences, etc.;
• You may also provide us with information like financial information such as bank
account or credit card or debit card or other payment instrument details, password
for availing the Products at our Platform;
• We may also maintain a record of your Product interests and acquire information
about you from our future affiliates;
• phone numbers used to call our customer service number.
• We may collect and use technical data and related information, including but not
limited to, technical information about your device, system and application software,
and peripherals, that is gathered periodically to facilitate the provision of software
updates, product support and other services to you (if any) related to the Platform.
• WHAT IS THE PURPOSE FOR WHICH THE PERSONAL INFORMATION IS
COLLECTED?
• The Company may use your Personal Information to:
• verify your identity;
• fulfill the Product purchases and transactions;
• communicate with you about your account and activities on the Platform;
• sign up for our newsletter, respond to a survey or marketing communication;
• allow us to better serve you in responding to your requests;
• to respond to reviews, comments, or other feedback provided to us;
• administer a contest, promotion, survey or other site feature;
• ask for ratings and reviews of the Products;
• follow up with you after correspondence (live chat, email or phone inquiries);
• allow you to log in with a social media account and share activities on your social
media pages;
• comply with our legal obligations, policies and procedures, including compliance
with relevant industry standards and the enforcement of our terms and conditions;
• help us learn more about your shopping preferences;
• conduct marketing and performance research to assist us in measuring our
customer services, benchmarking our performance and to help us improve your
shopping experiences and Product offerings;
• send communication related to order updates and offers through e-mail, SMS and
social media channels;
• do internal research on our Customer’s demographics, interests, and behaviour to
better understand and serve you;
• provide you with exclusive offers at the Platform, tailor content, advertisements,
and we provide you, and improve the Platform and/or for internal business purposes;
• analyze trends, track Customer’s web page movements, help identify you and your
shopping cart for aggregate use;
• determine which of the store locations containing our Products may be closest to
you, provide promotional offers, and to offer Products to you;
• prevent, detect, investigate and take action against crimes (including but not limited
to fraud and other financial crimes), any other illegal activities, suspected fraud, or
violations of Company’s terms and conditions in any jurisdiction;
• establish, exercise or defend legal rights in connection with legal proceedings
(including any prospective legal proceedings) and seek professional or legal advice
in relation to such legal proceedings; and
• comply with any applicable law, regulation, legal process or enforceable
governmental request.
• The legal basis on which we collect your Personal Information:
• Performance of a Contract: some of the Personal Information processed is
performed on the basis that it is necessary for the performance of our agreement
with you. An example of this would be where we process your Personal Information
for delivering the Products ordered by you on our Platform.
• Legitimate Interest: legitimate interests will include where we send you marketing
information about our Products, communicate with you in order to serve you better.
• Compliance with a Legal Obligation: for certain types of processing it is
necessary in order to allow us to comply with a legal obligation. An example of this
would be where we are required to retain business records for fixed periods of time
in order to comply with local legal requirements.
• Consent: Finally, in certain limited situations, we rely on your consent in order to
process your Personal Information. Where we require your consent in order to collect
and process certain Personal Information, we seek your consent at the time of
provision, and such processing will only be performed where consent is secured.
You can withdraw your consent, as per this Policy where applicable, by sending an
email to Customer Email ID by the company – Naturoearthwellness@gmail.com
• We may also collect and/or generate anonymized and aggregated information from
your use of the Platform. The anonymized or aggregated information is not Personal
Information since we are not able to re-identify you using any means available to us
from that anonymized or aggregated information. The anonymized and aggregated
information is used for a variety of functions, including to help us identify and
remediate any bugs, and to improve the performance of our Platform. The Company
may use such information in a number of ways, including internal analysis, analytics
and research. We may share this information with third parties for our or their
purposes in an anonymized or aggregated form that is designed to prevent anyone
from identifying you.
• We maintain a social media presence, such as a Facebook, Instagram, LinkedIn
and a Twitter feed. You can interact with us through social media, such as by
entering our contests, posting content, sharing material from our Platform, and using
our social media plug-ins. When you interact with us using social media, we may
receive information such as your user ID, your profile picture, photos you post, and
similar information, which is often determined by your privacy settings at the relevant
social media sites. We may use the information for the purposes we have described
throughout this Policy. Your use of social media sites is primarily governed by the
site operators’ privacy policies and terms of service, and the information you share
with us and with others is largely controlled by the privacy settings you have
established at those sites.
• Payment Information: You may provide payment information when you use the
Platform to buy our Products, including credit cards numbers, billing information
using third-party intermediary PCI-DSS compliant service providers. The payment
information is provided directly by you, via the Platform, into the PCI/DSS-compliant
payment processing service to which the Company subscribes, and the Company
does not, itself, process or store the payment information, except as stated herein.
Further, these intermediaries are not permitted to store, retain, or use your billing
information for any purpose except for payment processing on our behalf.
• If you use the Platform, you are responsible for maintaining the confidentiality of
your access information and password. You are responsible for restricting access to
your computer, mobile device, etc., and you agree to accept responsibility for all
activities that occur under your password. We cannot secure any information that
you release on you own, that you request us to release or that is released through
another third party to whim you have given access.
• In case of our customer care support, we may record calls for quality and training
purposes.
• HOW DO WE SHARE THE PERSONAL INFORMATION?
• Only the persons authorized by us shall have access to your Personal Information.
We may share your Personal Information only to those mentioned below and they
are either subject to this Policy or follow practices at least as protective as those
described in this Policy:
• Our affiliates and third parties;
• Service providers who perform services on our behalf based on our instructions
which inter alia include beauty partners providing beauty services to the Customers.
However, these service providers will not be authorized to use or disclose such
information except as necessary to perform services on our behalf or comply with
legal requirements;
• We do not rent or sell your Personal Information to any third party.
• Should we plan to merge/sell all or substantially all of our business to another
business entity or similar other transaction or be required by that business entity, we
may transfer or disclose your Personal Information to that business entity who may
collect, use or disclose such information for the purposes of evaluating the proposed
transaction or for operating and managing the affairs of the acquired business or for
other purposes identified in this Policy.
• We may share Personal Information with our other corporate entities who may use
the said information in accordance with this Policy to help detect and prevent identity
theft, fraud, and other potentially illegal acts; correlate related or multiple accounts to
prevent abuse of our Platform. If you have any objection to such sharing, then we
request not provide us with any information.
• We may retain other companies and individuals to perform functions on our behalf
consistent with this Policy. Examples include order processing companies, courier
companies, data analysis firms, customer support specialists, email vendors, web-
hosting companies and fulfillment companies (e.g., companies that coordinate
mailings). Such third parties may be provided with access to Personal Information
needed to perform their functions but may not use such information other than on our
behalf and in accordance with this Policy.
• In addition, in some instances, you may be offered the opportunity to consent to the
sharing of your information with a third party such as an event or promotion co-
sponsor. If you consent, we will share your information with such third party and the
information you provide may be used by such third party for their own purposes and
in accordance with their own policies. Read More
• Notwithstanding anything contained in this Policy, we may disclose Personal
Information if required to do so by law or in the good faith belief that such disclosure
is reasonably necessary to respond to any court orders or other legal processes. We
may disclose Personal Information to law enforcement offices, third party rights
owners, or others in the good faith belief that such disclosure is reasonably
necessary to: enforce our Terms and Conditions or Policy; respond to claims that an
advertisement, posting or other content violates the rights of a third party; or protect
the rights, property or personal safety of our Customers or the general public.
• RETENTION OF PERSONAL INFORMATION
• We will retain your Personal Information only as long as it is reasonably required or
otherwise permitted or required by applicable law or regulatory requirements. We
may also retain your Personal Information so long as it is necessary to fulfil the
purposes for which it was collected (including for purposes of meeting any legal,
administrative, accounting, or other reporting requirements). Your Personal
Information is safeguarded against inappropriate access and disclosure, as per this
Policy.
• We also maintain appropriate and adequate administrative, technical and physical
safeguards designed to protect your Personal Information against accidental,
unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
• OPTING OUT:
• The Platform provides an option to all the Customers to opt-out of receiving any
promotional or marketing communications from us. If you do not wish to receive any
promotional or marketing communications from us, you can contact us at the
address provided below.
• Your Choices to opt-out:
You have the following choices with how your Personal Information is used:
Opt-out options
What you need to do
Updating your Personal Information in relation to your account
You can update or correct your name, e-mail address, security questions, and other
preferences by [logging into your account and clicking on the "My Account" page,
calling customer care executive.
Receiving newsletters and promotional e-mails
You can click on the “unsubscribe” link at the bottom of any promotional e-mail that
you receive. Alternatively, you may edit your e-mail preferences on your “My
Account” page or call customer care executive to discontinue receiving any
promotional materials by mail/ e-mail.
Remove content from Customer review
You can remove content that you posted on a public space, such as part of a ratings
and review, by e-mailing details to care@Nuturo Earth.in. Please note that we will
endeavour and try to ensure to honour your request to remove information, however,
our removal of your information does not completely erase that information from the
internet viz. historical copies, or "caches," may remain.
• WITHDRAWAL OF CONSENT
If you have consented to the collection, use and/or disclosure of your Personal
Information as identified in this Policy, you have the right to withdraw this consent at
any time by writing to us at naturoearthwellness@gmai.com Where you are providing
location information via a mobile app, you may turn off your location services on your
device at any time. Please note that any processing that we have carried out before
the withdrawal of your consent remains lawful. Provided that, notwithstanding such
request, this information may be retained to comply with our legal obligations,
resolve disputes and enforce our agreements.
• HOW WE STORE YOUR PERSONAL INFORMATION
We may store Personal Information using our own secure on-site servers or other
internally hosted technology. Your Personal Information may also be stored by third
parties, via cloud services or other technology, with whom the Company has
contracted, to support the Company's business operations.
These third parties do not use or have access to your Personal Information other
than for cloud storage and retrieval, and the Company requires such parties to
employ at least the same level of security that we use to protect your Personal
Information.
• DISPOSAL OF PERSONAL INFORMATION
We will only use your Personal Information for those purposes and will make sure
that your privacy is protected. We shall take reasonable steps to delete or
permanently de-identify Personal Information that is no longer needed.
• DO WE USE “COOKIES”?
• We may track your preferences and activities on the Platform. “Cookies” are small
data files transferred to your computer's hard-drive by a website, while using a web
browser (if you allow). They keep a record of your activities on the Platform making
your subsequent visits to the site more efficient. The Cookies may store a variety of
information, including, the number of times that you access the Platform, registration
information and the number of times that you view a particular page or other item on
the Platform. The use of cookies is a common practice adopted by most major sites
to better serve their clients. Most browsers are designed to accept cookies, but they
can be easily modified to block cookies.
• By continuing the use of the Platform, you are agreeing to our use of cookies. If you
do not agree to our use of cookie, you can block them in your browser setting, but
you may lose some functionality on the Platform.
• We use cookies to:
• understand and save Customer’s preferences for future visits.
• keep track of advertisements.
• compile aggregate data about site traffic and site interactions in order to offer better
site experiences and tools in the future. We may also use trusted third-party services
that track this information on our behalf.
• you can choose to have your computer warn you each time a cookie is being sent,
or you can choose to turn off all cookies. You do this through your browser settings.
You may look at your browser’s help menu to learn the correct way to modify your
cookies.
• if you turn cookies off, some features will be disabled. It won’t affect the Customer’s
experience that makes your site experience more efficient and may not function
properly.
However, you will still be able to place orders.
• CUSTOMER COMMENTS AND CONTENT
If you post any comments or content on our Platform, you should be aware that any
information you choose to provide there may be read, collected, or used by the third
parties. We are not responsible for the information you choose to submit, and we
cannot guarantee that third parties have not made copies of or will not use such
information in any way.
• LINKS TO THIRD PARTY ADVERTISEMNTS OR SITES
We may display links to web sites that are owned or operated by third parties on our
Platform. Please understand that these websites are independent from the
Company, and the Company has no control over the content on that website, even if
the Company provides information or Products to the owner of that website. The
Company is not making any representations about, endorsing, or accepting any
responsibility for the content or the use of such website. Further, we are not
responsible or liable for any damage or loss related to the use of any third-party
website. You should always read the terms and conditions and the privacy policy of a
third-party website before accessing or using it.
• THIRD PARTY ANALYTICS:
We use third-party analytics services to evaluate your use of the Platform, compile
reports on activity, collect demographic data, analyze performance metrics, and
collect and evaluate other information relating to the Platform and mobile and
internet usage. These third parties use cookies and other technologies to help
analyze and provide us the information and, in some cases, connect such
information with other data held by our, or third party, environments. You consent to
the processing of information about you by these analytics providers in the manner
and for the purposes set out in this Policy.
At present, we work with the following analytic partners:
• Google’s advertising requirements can be summed up by Google’s Advertising
Principles. They are put in place to provide a positive experience for Customers. We
use Google AdSense Advertising on our Platform. Google, as a third-party vendor,
uses cookies to serve ads on our Platform. Google’s use of the DART cookie
enables it to serve ads to our Customers based on previous visits to our Platform
and other sites on the Internet. The Customers may opt-out of the use of the DART
cookie by visiting the Google Ad and Content Network privacy policy.
• We have implemented the following:
• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
• DoubleClick Platform Integration
• We, along with third-party vendors such as Google use first-party cookies (such as
the Google Analytics cookies) and third-party cookies (such as the DoubleClick
cookie) or other third-party identifiers together to compile data regarding the
Customer interactions with ad impressions and other ad service functions as they
relate to our Platform.
• The Customers can set preferences for how Google advertises to you using the
Google Ad Settings page. Alternatively, you can opt out by visiting the Network
Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out
Browser Add-on.
• EMPLOYMENT OPPORTUNITIES:
We provide you with a means for submitting your resume or other information
through our Platform for consideration for employment opportunities at the Company.
Information received through resume submissions will be kept confidential. We may
contact you for additional information to supplement your resume, and we may use
your information within the Company, or keep it on file for future use, as we make
our hiring decisions.
• CHILDREN
Out Platform is not designed for individuals under the age of eighteen (18) and we
do not knowingly collect Personal Information from anyone under the age of eighteen
(18). If you are under eighteen (18) years of age, you may browse our Platform, but
please do not provide your Personal Information to us. For example, you cannot
register. If we become aware that we have inadvertently received Personal
Information from a visitor under the age of eighteen (18) on the Platform, we will
delete the information from our records.
• SECURITY
• We endeavour to protect the Personal Information against loss or theft, as well as
unauthorized access, disclosure, copying, use or modification with security
safeguards appropriate to the sensitivity of the Personal Information, regardless of
the format in which it is held. We use various methods to safeguard Personal
Information. They include:
• Physical measures: locked filing cabinets, restriction of access to offices, and alarm
systems.
• Technical tools: passwords and encryption, using generally industry best practices.
• Organizational controls: confidentiality agreements, limiting access on a need-to-
know basis, staff training and security clearances.
• Online security is also a priority. We incorporate security measures such as
encryption and authentication tools to protect your Personal Information from
unauthorized use. Firewalls are utilized to protect our servers and network from
unauthorized users accessing and tampering with files and other information that we
store.
• Further, we attempt to keep your Personal Information up-to-date, accurate in the
best possible manner as it may be necessary for the purpose for which it was
collected. We value the importance you attach to your Personal Information given to
us and therefore we have (i) taken all reasonable measures and precautions to keep
such information safe and secure and to prevent any unauthorized access to or
misuse of the same; and (ii) enable you to review and edit the same.
• We use regular Malware Scanning.
• Your Personal Information is contained behind secured networks and is only
accessible by a limited number of persons who have special access rights to such
systems and are required to keep the information confidential. In addition, all
sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL)
technology.
• We implement a variety of security measures when a Customer enters, submits, or
accesses their information to maintain the safety of your Personal Information.
• However, we shall not be liable to any Customers for any loss, damage (whether
direct, indirect, consequential or incidental) or harm caused to the Customers due to
the unauthorized access or misuse of the Personal Information by any third party.
• POLICY REVIEW
Please note that we review and may make changes to this Policy from time to time.
When changes are made, the Policy link will include a notation “Revised (date).”
indicating that you should review the new terms, which will be effective immediately
upon posting on this page, with an updated effective date. By accessing the Platform
after any changes have been made, you signify your agreement on a prospective
basis to the modified Policy and any changes contained therein.
Returns, Refunds, Cancellations and Exchanges
What We Will Do Together:
Step 1 –
Raise a return/ replacement request within 7 days from the date of
delivery, if you’ve received wrong or expired product(s).
Please raise a request here with order and contact details -
Www.naturoearth.in/return ??
You can also raise a request with us using the Chat option.
In case of damaged/ missing product(s), raise a return/ replacement
request within 2 days from the date of delivery.
Step 2 – Give us 2 working days to review your return request.
Step 3 – After reviewing your return request, we will send our courier partner to
pick up the products delivered to you.
Step 4 – In case our reverse pick up service is not available at your location, you
will need to self-ship the product via any reliable courier partner. We will
reimburse the courier charges, either in your PayTM Wallet or Mamapay Wallet.
Step 5 – After your product(s) is received, we will verify it against the claim and
initiate the replacement or refund accordingly. Please note that replacement will
depend upon the stock availability.
Under what conditions can I return/ replace my product?
Wrong product delivered
Expired product delivered
Damaged product delivered – Physical damage/ tampered product or packaging
Incomplete order – missing products
Under what conditions return/ replacement requests will not be
accepted?
Opened/ used/ altered products.
Original packaging (mono cartons, labels, etc.) missing.
The return/ replacement request is generated after 7 days from the date of
delivery.
The damaged/ missing product is reported after 2 days from the date of delivery.
How are returns processed?
Once you request to return a product, a pick up is organised for the item. Our courier
partners will come to pick up the item within 5-7 business days after your return request
has been received. This item is then brought back to our warehouse where it is checked
by our quality control team. Once the product passes the quality control, a refund is
initiated.
Good to go
Can I cancel my order?
You can cancel the order from the CANCEL button from the order details page under My
account section. You just need to give reason for cancellation, and leave the rest on us.
OR
Please call us on 7842022259 (Mon - Fri - 9 am to 6 pm), and we will help you in
cancelling the order.
**Nuturo Earth reserves the right to cancel any order without pre-confirming the
customer at any time and may verify any order before shipping the same to the customer
that may include having a verbal or written confirmation from the customer.
Note - Orders can be only cancelled till the status is “Ready to Ship”.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card
or where the payment was made from within 7 business working days. For Cash on
Delivery orders customers will be required to provide bank details where they would like
to receive the refund.
How long does it take to receive a refund for a cancelled order or
returned product?
We will process your refund within 7 business days incase of cancellation of an order.In
case of returns, we will refund the money after the product has been received by our
warehouse and post completion of quality check. Please note, this entire process takes
2 weeks after the return has been picked up.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 7 days of delivery.
LAST REVISION: [04/04/2023]
THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION
TECHNOLOGY ACT, 2000 (“IT ACT”) AND RULES ISSUED THEREUNDER, AS
APPLICABLE AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS
IN VARIOUS STATUTES AS AMENDED BY THE IT ACT AND IS PUBLISHED IN
ACCORDANCE WITH THE PROVISIONS OF APPLICABLE LAWS, INCLUDING
THE CONSUMER PROTECTION (E-COMMERCE) RULES 2020, THAT REQUIRE
PUBLISHING THE RULES AND REGULATIONS, PRIVACY POLICY AND TERMS
AND CONDITIONS FOR ACCESS OR USAGE OF THE WEBISTE. THIS
ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES
NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.
PLEASE READ THESE TERMS AND CONDITIONS (“T&C”) CAREFULLY. BY
ACCESSING, BROWSING, USING WWW.Nuturo Earth.IN OR ANY OTHER
WEBSITE, MOBILE VERSION OF THE WEBSITE OR MOBILE APPLICATION (THE
TOGETHER “WEBSITE”) OR AVAILING ANY OF THE PRODUCTS OF NATURO
EARTHCONSUMER LIMITED ( HEREINAFTER REFERRED TO AS “COMPANY”
OR “US” OR “WE”) YOU INCLUDING THE PERSONS WHO BROWSES OR THE
PERSONS WHO ORDERS THE PRODUCT AGREE TO BE BOUND BY ALL OF THE
T&C MENTIONED HEREUNDER.
Only persons who can enter into legally binding contract under the Indian Contract Act, 1872 can
use the Website and/or transact on the Website. Any minor who wishes to use or access the
Website is required to conduct such transaction through their legal guardian or parents. If you
represent a company, partnership firm or sole proprietorship, you shall be eligible to access and
use the Website to conduct the transactions on its behalf only if you have been duly authorized by
way of necessary corporate action, as may be prescribed statutorily and/or under the charter
documents of such entity
The Company reserves the right to amend or revise the T&C at any time by uploading a revised
or amended T&C on the Website with or without prior notice. The amended T&C will be
effective immediately after it is uploaded on this Website. Your access or use of the Website
following any such changes constitutes your acceptance to follow and You shall be bound by
these T&C, as amended. The version of the T&C that will apply to your order will be those
uploaded on the Website at the time you use or access or place your order. For this reason, we
encourage you to review these T&C each time you access and place your order. This T&C does
not alter in any way the terms or conditions of any other written agreement you may have with
the Company for other products or services. If you do not agree to this T&C (including any
referenced policies or guidelines), please immediately terminate your use of the Website. If you
would like to print this T&C, please press CTRL + P.
You may only access the Website for lawful purposes. You are solely responsible for the
knowledge of and adherence to any and all laws, rules, and regulations pertaining to your use of
the Website.
We reserve the right to block any user and permanently disable user account if we believe in our
sole discretion that action of such user has resulted in breach of fair usage policy or T&c.
1. PRODUCTS
Terms of Offer: The Website offers for sale certain products (“Products”). The Products shall
include trial products and the products offered free of cost. By placing an order for the Products
through the Website, you agree to the terms and conditions set forth in this T&C. The Products
described on the Website, and any samples thereof we may provide to you, are for personal use
only. You may not sell or resell any of the Products, or samples thereof, you receive from us
unless agreed otherwise. We reserve the right, with or without notice, to cancel or reduce the
quantity of any Products to be provided to you that we believe, in our sole discretion, may result
in the violation of our T&C.
The Company may change, suspend, or discontinue the availability of any of the Products at any
time, without any notice or liability. You acknowledge that the price payable in connection with
the Product or any service, may be subject to change, without notice or liability.
While describing our Products on our Website, we endeavour to be as accurate as possible. To the
extent implied by applicable law, we do not warrant that the Product descriptions, colours,
information or other content available on the Website are accurate, complete, reliable, current, or
error-free. The Website may contain typographical errors or inaccuracies and may not be
complete or updated. Such errors, inaccuracies or omissions may also relate to pricing and
availability of the Product or services. Please note that the Product pictures are indicative and
may not match the actual Product.
Customer Solicitation: By accessing the Website or placing an order or sending any information,
you are communicating with the Company electronically and you agree to receive
communications (including transactional, promotional and/or commercial messages) from the
Company periodically and as and when required. We may communicate with you by e-mail,
SMS, phone call or by posting notices on the Website or by any other mode of communication.
At any point of time, you have the right to withdraw your consent by following the below stated
opt-out procedure.
Opt Out Procedure: We provide 3 easy ways to opt out of from future Customer Solicitations.
1. You may use the opt out link found in any email solicitation that you may receive.
2. You may also choose to opt out, via sending your email by addressing to: care@Nuturo
Earth.in.
3. You may send a written removal request to Plot No.63, 4th Floor,
Sector-44, Gurgaon, Haryana.
Proprietary Rights: All the brand names owned and licensed to the Company are exclusive
property of the Company, its affiliates, partners or licensors, and is protected by laws of India,
including laws governing all applicable forms of intellectual property. The Company has the
proprietary rights and trade secrets in the Products. You shall not copy, reproduce, modify,
duplicate, re-publish, re-sell or re-distribute any Product manufactured and/or distributed by the
Company in whole or in part or in any other form whatsoever. The Company also has rights to all
trademarks and trade dress and specific layouts of this webpage, including without limitation
calls to action, text placement, images, technology, content, software and other materials, which
appear on the Website, including its looks and feel. No trademark is granted in connection with
the Products or the materials contained on the Website. The access to the Website does not
authorize anyone to use any trademarks in any manner. The trademarks displayed on the Website
whether registered or unregistered, are the intellectual property of the Company.
Tax: If you purchase any Products, you will be responsible for paying any applicable taxes in
relation to such purchase.
2. WEBSITE
Your Account: You may create and hold one user account (“Account”) only. You will be
responsible for maintaining confidentiality of your account, password, and restricting access to
your computer, and you hereby accept responsibility for all activities that occur under your
Account. You acknowledge that the information you provide, in any manner whatsoever, are not
confidential or proprietary and does not infringe any rights of a third party in whatsoever nature.
Each Account is non-transferrable and may not be sold, traded, combined, or otherwise shared
with any other person.
If you are accessing, browsing and using the Website on someone else’s behalf; you represent
that you have the authority to bind that person to all the T&C herein. In the event that the person
refuses to be bound as the principal to the T&C, you agree to accept liability for any harm caused
by any wrongful use of the Website resulting from such access or use of the Website in
whatsoever nature.
If you know or have reasons to believe that the security of your Account has been breached, you
should contact us immediately at the ‘Contact Information’ provided below. If we have found a
breach or suspected breach of the security of your Account, we may require you to change your
password, temporarily or permanently block or suspend your account without any liability to the
Company.
We reserve the right to refuse service and/or terminate accounts without prior notice if the T&C
are violated or if we decide, in our sole discretion, that it would be in the Company’s best
interests to do so. You are solely responsible for all contents that you upload, post, email or
otherwise transmit via the Website. The information provided to us shall be maintained by us in
accordance with our Privacy Policy.
Content; Intellectual Property; Third Party Links: In addition to making the Products available,
the Website also offers information and marketing materials. The Website also offers
information, both directly and through indirect links to third-party websites about nutritional and
dietary supplements. The Company does not always create such information and the content
published on the Website; instead, the information and content are often gathered from other
sources. The Company does not endorse any such information or content and the Company
expressly disclaims any and all liability in connection with the same. The Company is not
responsible or liable for the information or the content or any damage or loss that may result from
your access to or reliance on such information or content. To the extent that the Company does
create the content on this Website, such content is protected by intellectual property laws of India.
Any unauthorized use of the material may violate copyright, trademark, and/or other laws. You
acknowledge that your use of the content on this Website is for personal and non-commercial use.
We respect the intellectual property of others. In case you feel that your work has been copied in
a way that constitutes copyright infringement, you can write to us at << care@Nuturo
Earth.in>>.
Any links to third-party websites are provided solely as a convenience to you. The Company does
not endorse, affiliate, sponsor or recommend any such third-party websites. The Company is not
responsible or liable for the content of or any damage or loss that may result from your access to
or reliance on these third-party websites. You should always read the terms and conditions and
privacy policy of a third-party website before using it. If you access or use such third-party
websites, you do so at your own risk.
Use of Website: The Company is not responsible for any damages resulting from use of the
Website by anyone. You will not use the Website for any illegal purposes. You will (a) abide by
all applicable local, state, national, and international laws and regulations in your use of the
Website (including laws regarding intellectual property), (b) not interfere with or disrupt the use
and enjoyment of the Website by other users, (c) not resell material on the Website, (d) not
engage, directly or indirectly, in transmission of “spam”, chain letters, junk mail or any other type
of unsolicited communication, and (e) not defame, harass, abuse, or disrupt other users of the
Website, (f) not to do or attempt to do any action which is grossly harmful, harassing,
blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's
privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money
laundering or gambling, trolling, propaganda or otherwise unlawful in any manner whatever.
License: By using this Website, you are granted a limited, non-exclusive, non-transferable right
to use the content and materials on the Website in connection with your personal, non-
commercial use of the Website. You may not copy, reproduce, transmit, distribute, or create
derivative works of such content or information without express written authorization from the
Company or the applicable third party (if third party content is at issue).
Posting: By posting, storing, or transmitting any content on the Website, you hereby grant the
Company a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to
use, copy, display, perform, create derivative works from, distribute, have distributed, transmit
and assign such content in any form, in all media now known or hereinafter created, anywhere in
the world, subject to the Company’s privacy policy. The Company does not have the ability to
control the nature of the user-generated content offered through the Website. You are solely
responsible for your interactions with other users of the Website and any content you post. The
Company is not liable for any damage or harm resulting from any posts by or interactions
between the users. The Company reserves the right, but has no obligation, to monitor interactions
between and among users of the Website and to remove any content the Company deems
objectionable. Under no circumstances will the Company be liable in any way for any user
generated content, including without limitation, for any errors or omissions in such content or for
any loss or damage of any kind incurred by you as a result of the use of any such user generated
content transmitted, uploaded, posted, e-mailed or otherwise made available via the Website. You
hereby waive all rights to any claims against the Company for any alleged or actual infringements
of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in
connection with such user generated content.
Site Security: You are prohibited from violating or attempting to violate the security of the
Website, including, without limitation,
1. accessing data not intended for you or logging onto a server or an account which you are
not authorized to access;
2. attempting to probe, scan or test the vulnerability of a system or network or to breach
security or authentication measures without proper authorization;
3. attempting to interfere with service to any other user, host or network, including, without
limitation, via means of submitting a virus to the Site, overloading, "flooding,"
"spamming," "mail bombing" or "crashing";
4. sending unsolicited email, including promotions and/or advertising of products or
services; or
5. forging any header or any part of the header information in any email or newsgroup
posting. Violations of system or network security may result in civil or criminal liability
6. threatens the unity, integrity, defence, security or sovereignty of India, public order or
causes incitement to the commission of any cognizable offence or prevents investigation
of any offence.
Payment Method: The Payments for the Products available on the Website may be made in the
following ways:
1. Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets, UPI, QR,
PayPal and reward points.
2. Cash on Delivery.
Chat Facility: The chat facility has been provided to help you with any and all Website related
queries. Any use of this service shall be subject to the following conditions:
1. The Company may suspend the chat service at any time without notice.
2. The Company or its executives are not responsible for any delay caused in attending to or
replying to the queries via chat.
3. Communication through chat may be stored by the Company for future reference, and the
user of such service will not have the right to access such information at any future date.
4. While 'chatting', you may not communicate any objectionable information i.e. unlawful,
threatening, abusive, defamatory, obscene information.
5. The chat room shall not be used to sell any products, to give suggestion on business
opportunity or any other form of solicitation.
You may proceed further and chat with our online customer care executive only if you agree to
the above terms and conditions.
Pricing and Availability: The Prices and availability of the Products, offers and services provided
or offered on the Website are subject to change without prior notice and at the sole discretion of
the Company. The prices displayed at the Website are inclusive of goods and sales tax (“GST”),
but do not include a delivery charge. For all orders under INR 599 (Indian Rupees Three Hundred
and Ninety-Nine only), delivery charge of INR 40 (Indian Rupees Forty only) shall be levied. All
orders above INR 599 (Indian Rupees Three Hundred and Ninety-Nine only) shall be delivered
without any delivery charges. The Prices and offers in offline store and online on websites and
portals other than the Website may vary from the prices displayed on the Website.
Delivery: For order containing multiple Products, delivery may be made in multiple shipments.
Delivery usually takes 5-7 business days from the date of order placement. Upon placement of
the order, the estimated shipping and delivery timelines shall be available on order details page.
The estimated delivery times are indicative, hence there may be some unforeseeable delays,
which are beyond our control. In the event, the Company is unable to deliver the Product within
the estimated delivery date due to any reason, you will be notified by an e-mail the reason for
such delay. You will have the right either to cancel the ordered Product or wait for the Product to
be delivered. Please note that your order will be cancelled due to: (i) unavailability of the Product
ordered; or (ii) at your instructions, in the event of failure to deliver the Product on the expected
time of delivery by our delivery partners. You agree that the Company shall not be liable to pay
for any damage or loss either direct or indirect owing to such cancellation of the order or delay in
delivery.
Tracking Facility: Upon dispatch of the Product, you will receive an email with the details of the
tracking number and the courier company. Orders may also be tracked, by clicking the ‘Your
orders’ option on you My Accounts page. The order status can be tracked after 24 hours from the
time of dispatch.
3. DISCLAIMER OF WARRANTIES
Your use of the Website and/or Products are at your sole risk. The Website and the Products are
offered on an “as is” and “as available” basis. The Company expressly disclaims all warranties of
any kind, whether express or implied, including, but not limited to, implied warranties of
merchantability, fitness for a particular purpose and non-infringement with respect to the
Products or Website content, or any reliance upon or use of the Website content or Products.
Without limiting the generality of the foregoing, the Company makes no warranty:
1. that the information provided on this Website is accurate, reliable, complete, or timely;
2. that the links to third-party websites are to information that is accurate, reliable, complete,
or timely;
3. no advice or information, whether oral or written, obtained by you from this Website will
create any warranty not expressly stated herein;
4. as to the results that may be obtained from the use of the Products or that defects in the
Products will be corrected; and
5. regarding any Products purchased or obtained through the Website.
The inclusion of any Products or offers on the Website at a particular time does not imply or
warrant that the Products or offers will be available at any time.
The Company shall have the right, at any time, to change or discontinue any aspect or feature of
the Website, including, but not limited to, content, hours of availability and equipment needed for
access or use. Further, the Website may discontinue disseminating any portion of information or
category of information. The Company does not accept any responsibility and will not be liable
for any loss or damage whatsoever arising out of or in connection with any ability/inability to
access or to use the Website.
4. LIMITATION OF LIABILITY
The Company takes no liability or exclusive remedy, in law, in equity, or otherwise, with respect
to the Website content and Products and/or for any breach of this T&C. The Company will not be
liable for any direct, indirect, incidental, special or consequential damages or loss in connection
with this T&C or the Products in any manner, including liabilities resulting from (a) the use or the
inability to use the Website content or Products or allied services; (b) the cost of procuring
substitute the Products or content; (c) any Products purchased or obtained or transactions entered
into through the Website; or (d) any lost profits you allege, even if we have been advised of the
possibility of such damages and in no event shall our maximum aggregate liability exceed.
You agree that, to the fullest extent permitted by applicable law, neither the Company nor our
affiliates, partners, or licensors will be responsible or liable (whether in contract, tort (including
negligence) or otherwise) under any circumstances for any (a) interruption of business; (b) access
delays or access interruptions to the Website; (c) data non-delivery, loss, theft, mis-delivery,
corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result
of dealings with or the presence of third party website links on the Website; (e) viruses, system
failures or malfunctions which may occur in connection with your use of the Website, including
during hyperlink; (f) any inaccuracies or omissions in content; or (g) events beyond the
reasonable control of the Company. We make no representations or warranties that defects or
errors will be corrected.
This disclaimer constitutes an essential part of this T&C.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or
consequential damages so some of the above limitations may not apply to you.
5. INDEMNIFICATION
You will release, indemnify, defend and hold harmless the Company, and any of its contractors,
agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities,
claims, damages, costs and expenses, including reasonable attorney’s fees and expenses, of third
parties relating to or arising out of: (a) this T&C or the breach of your warranties, representations
and obligations under this T&C; (b) the Website content or your use of the Website content; (c)
the Products or your use of the Products (including trial products); (d) any intellectual property or
other proprietary right of any person or entity; (e) your violation of any provision of this T&C; or
(f) any information or data you supplied to the Company. When the Company is threatened with
suit or sued by a third party, the Company may seek written assurances from you concerning your
promise to indemnify the Company; your failure to provide such assurances may be considered
by the Company to be a material breach of this T&C. The Company will have the right to
participate in any defense by you of a third-party claim related to your use of any of the Website
content or Products, with counsel of the Company choice at its expense. The Company will
reasonably cooperate in any defense by you of a third-party claim at your request and expense.
You will have sole responsibility to defend the Company against any claim, but you must receive
the Company prior written consent regarding any related settlement. The terms of this provision
will survive any termination or cancellation of this T&C or your use of the Website or the
Products.
6. PRIVACY
The Company believes strongly in protecting user privacy and providing You with notice of the
Company’s use of data. Please refer to the Company privacy policy, incorporated by reference
herein, that is uploaded on the Website.
7. GENERAL
Force Majeure: The Company will not be deemed in default hereunder or held responsible for any
cessation, interruption or delay in the performance of its obligations hereunder due to earthquake,
storm, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lockout, or
boycott, any acts of nature labour disputes, floods, lightning, severe weather, shortages of
materials, rationing, pandemic or epidemic, inducement of any virus, Trojan or other disruptive
mechanisms, any event of hacking or illegal usage of the Website, utility or communication
failures, revolution, civil commotion, acts of public enemies, blockade, embargo or any law,
order, proclamation, regulation, ordinance, demand or requirement having legal effect of any
government or any judicial authority or representative of any such government, or any other act
whatsoever, whether similar or dissimilar to those referred to in this clause beyond our reasonable
control. Further if Force Majeure event takes place that affects the performance of our obligations
under these T&C our obligations under these T&C shall be suspended for the duration of Force
Majeure event..
Cessation of Operation: The Company may at any time, in its sole discretion and without advance
notice to You, cease operation of the Website and distribution of the Products.
Entire Agreement: This T&C comprises the entire agreement between you and the Company and
supersedes any prior agreements pertaining to the subject matter contained herein.
Effect of Waiver: The failure of the Company to exercise or enforce any right or provision of this
T&C will not constitute a waiver of such right or provision. If any provision of this T&C is found
by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court
should endeavour to give effect to the parties’ intentions as reflected in such provision, and the
other provisions of this T&C remain in full force and effect.
Governing Law and Jurisdiction: This T&C shall be construed in accordance with the applicable
laws of India and will be governed by the laws of the state of Delhi without regard to its conflict
of law principles to the contrary. Neither you nor the Company will commence or prosecute any
suit, proceeding or claim to enforce the provisions of this T&C, to recover damages for breach of
or default of this T&C, or otherwise arising under or by reason of this T&C, other than in courts
located in State of Delhi. By using this Website or ordering Products, you consent to the
jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim
arising under or by reason of this T&C.
Waiver of Class Action Rights: By accepting the T&C, you hereby irrevocably waive any right
you may have to join claims with those of other in the form of a class action or similar procedural
device, any claims arising out of, relating to, or connection with this T&C must be asserted
individually.
Termination: The Company reserves the right to terminate your access to the Website if it
reasonably believes, in its sole discretion, that you have breached any of the terms of this T&C.
Following termination, you will not be permitted to use the Website and the Company may, in its
sole discretion and without advance notice to you, cancel any outstanding orders for Products. If
your access to the Website is terminated, the Company reserves the right to exercise whatever
means it deems necessary to prevent the unauthorized access of the Website. This T&C will
survive indefinitely, unless and until the Company chooses, in its sole discretion and without
advance notice to You, to terminate it.
Domestic Use: The Company makes no representation that the Website or Products are
appropriate or available for use in locations outside India. The users who access the Website from
outside India do so at their own risk and initiative and must bear all responsibility for compliance
with any applicable local laws.
Assignment. You may not assign your rights and obligations under this T&C to anyone. The
Company may assign its rights and obligations under this T&C in its sole discretion and without
advance notice to you.
By using this Website or ordering Products from this Website, you agree to be bound by this
T&C.
Survival. If any provision or provisions of these T&C shall be held to be invalid, illegal, or
unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in
full force and effect.